Privacy
Policy

Information We Collect

We may collect information that you voluntarily provide when you contact us, request an assessment, enquire about our services, submit a form or otherwise interact with FEA.

Depending on the nature of the interaction, information may include:

• Name and designation
• Organisation or facility name
• Email address
• Telephone or mobile number
• Facility address and location-related information
• Information submitted through enquiry or assessment forms
• Documents or operational information voluntarily provided for assessment purposes

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, analytics tools or similar technologies.

This information may include IP address, browser type, device information, operating system, pages visited, approximate location, referral information and website usage patterns.

How We Use Information

Information collected by FEA may be used for legitimate business and service-related purposes, including:

• Responding to enquiries and requests
• Scheduling and coordinating facility assessments
• Delivering assessment and certification services
• Preparing assessment reports and related documentation
• Communicating with clients and authorised representatives
• Improving our website, services and assessment processes
• Maintaining records related to business and client engagements
• Complying with applicable legal and regulatory obligations

Assessment Information

During an FEA assessment, clients may provide documents, records, photographs, operational information, maintenance information, statutory documents, SOPs and other evidence relevant to the assessment.

Such information may be used for assessment, scoring, benchmarking, reporting, certification decisions and improvement recommendations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and analyse website performance.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Sharing of Information

FEA does not intend to sell personal information to third parties.

Information may be shared where reasonably necessary with authorised personnel, service providers, technology providers, professional advisers or other parties supporting the delivery of our services, subject to appropriate obligations.

Information may also be disclosed where required by law, court order, regulatory authority or other lawful requirement.

Data Security

FEA takes reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business records, resolve disputes, enforce agreements or comply with applicable legal and regulatory obligations.

Confidentiality of Facility Information

Information relating to a client's facility, operations, assessment findings, photographs, records and reports may be treated as confidential subject to the applicable engagement terms.

Information may be disclosed where required by applicable law, regulatory requirements, legal proceedings or other legitimate obligations.

Third-Party Services

Our website or services may use third-party platforms for hosting, analytics, communications, forms, payment processing or other business functions.

Such third-party providers may process information according to their own privacy policies and terms.

External Links

The FEA website may contain links to websites or resources operated by third parties.

FEA is not responsible for the privacy practices, content or security of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

Your Rights and Choices

Depending on applicable law, individuals may have rights relating to the personal information held by an organisation, including rights to request access, correction, updating or deletion of certain information.

Requests relating to personal information may be submitted through the contact information provided on this website.

Children's Privacy

FEA services are intended primarily for businesses, organisations and facility management professionals.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or legally permitted.

Marketing Communications

Where applicable and subject to relevant requirements, FEA may use contact information to communicate information about services, assessments, certification updates or other business-related information.

Recipients may request that marketing communications be stopped, subject to communications required for an ongoing service or contractual relationship.

Changes to This Privacy Policy

FEA may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The revised policy will be published on this website with an updated effective or revision date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact FEA using the contact details provided on this website.